Who we are
Artek Integrated Solutions, 1024 Iron Point Road, Folsom, California 95630, United States. Questions about this policy: info@artekis.io or (877) 318-0200.
What this site collects
Very little, and less than most sites you will visit today.
- The contact form sends what you put in it. When you submit it, the answers you typed — what you need help with, your situation, timeframe, name, company, email and any phone number — are posted to our own server and emailed to us. There is no third-party form service: the message goes to our mailbox and nowhere else, and we keep it as business correspondence. We also record the submitting IP address briefly, to rate-limit abuse of the form. Nothing you type is stored in a database on this website. If the form cannot reach our server it falls back to composing the message in your own email program, and in that case nothing is transmitted here at all.
- The download form sends what you put in it. Before a free module downloads, we ask for your name, email, industry and years of experience with Ignition. Your answers and the module you chose are posted to our own server and emailed to us in the same way as the contact form, and we keep them as business correspondence. We may use your email to follow up about the module or our services, and we will stop if you ask. Your browser also keeps your answers in its own local storage (not a cookie) so the form is filled in for you the next time you download a module. They stay on your device, and clearing this site’s data in your browser removes them.
- Web server logs. Our web server records ordinary request information — IP address, date and time, the page requested, referring page, and browser user-agent string. These are used to operate and secure the site and to diagnose faults.
- No cookies. This site sets no cookies of its own. The only thing it stores in your browser is the download form’s answers, described above.
- Cookie-free analytics, hosted by us. We count page views with Umami, open-source analytics software running on our own server. It sets no cookies, stores no personal identifiers, and does not follow you to other sites. It records the page viewed, the referring site, browser and device type, and country, plus which of our buttons was clicked. Your IP address is used only to compute a salted visitor hash that changes daily and is never stored. There is no Google Analytics, no tag manager, no advertising pixel, no session recorder, and no third-party tracking script.
- No accounts. There is nothing here to register for and no profile to create.
Third parties your browser contacts
Typefaces are served from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). Loading a page therefore causes your browser to request font files from Google, and Google receives your IP address and user-agent as part of that request. That request is governed by Google's own privacy policy, not this one.
Pages link out to third-party sites — among them Inductive Automation, YouTube, and LinkedIn. Following a link takes you to a site with its own privacy practices, which we do not control.
Downloadable software offered on this site is served from our own infrastructure. Downloading a free module asks for the details described under the download form above. There is no account to create.
If you request an Ignition MRI
The free Ignition MRI is the one thing on this site that involves sending us data. You choose to do it, and it works like this:
- What we receive. A gateway backup (.gwbk) and, if you choose, a project export. These contain your project source, configuration, tag definitions, database connection settings and, depending on how the gateway was set up, credentials and other secrets.
- How it reaches us. Through a secure transfer link we send you after you ask. Never through the contact form, and we’ll ask you not to email it.
- What we do with it. We analyse it with our own tooling and a senior engineer reviews the result to produce your report. Access is limited to the Artek engineers working on it. We do not share it with anyone else and we do not use it to train anything.
- How long we keep it. We delete the backup and our working copies within 30 days of delivering your report, unless you engage us for follow-on work or ask us to keep it. You can ask us to delete it sooner at any time, and we’ll confirm in writing when it’s done.
- Your report is yours. We keep a copy as business correspondence unless you ask us to remove it.
How we use what we hold
Correspondence you send us is used to answer you and to carry out any work you engage us for. Server logs are used to run and protect the site. That is the whole of it.
We do not sell personal information, and we never have. We do not share it with advertisers or data brokers, and we do not use it to build profiles or serve targeted advertising.
Retention
Server logs are retained only as long as they are useful for operations and security, and are rotated in the ordinary course. Business correspondence is retained for as long as needed for the relationship it concerns and to meet our legal and accounting obligations.
Do Not Track
Some browsers transmit a "Do Not Track" signal. Because this site performs no tracking across time or across third-party sites, there is no tracking behavior for such a signal to change, and we do not respond to it differently.
Your California privacy rights
If you are a California resident you may ask us what personal information we hold about you, ask us to delete it, ask us to correct it, and ask how it has been disclosed. Because we do not sell or share personal information for cross-context behavioural advertising, there is nothing to opt out of — but you may make the request anyway and we will confirm that position in writing. We will not discriminate against you for exercising any of these rights.
To make a request, email info@artekis.io. We may need to ask you for enough information to verify who you are before we act on it.
Children
This site is a business-to-business site for industrial automation professionals. It is not directed to children, and we do not knowingly collect information from anyone under 16.
Security
The site is served over HTTPS. No system is perfectly secure, and we do not claim otherwise.
Changes to this policy
If this policy changes we will post the revised version here and update the effective date at the top. Material changes will be evident from that date.
